FAQ

Frequently Asked Questions

  • While I was in charge of coming up with concept and designs, orders are not personally packed or shipped by me. This helps protect personal privacy while ensuring professional fulfilment and international shipping support.

    The merchandise is shipped through an independent third-party shop based in Germany that I affiliated with in order to bring this project to life.

  • No, all merchandise is already produced and ready to ship.

    Because of this, stock is limited and certain items may sell out once they are gone. They might however return if there is demand.

  • While we try to ship worldwide, some countries might be impossible to ship to. Shipping availability and costs are calculated at checkout.

  • Depending on your country, customs duties, VAT, or import fees may apply upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.

  • Shipping times vary depending on your location, customs processing, and carrier conditions.

  • If your order has not yet been processed or shipped, we may be able to help. Please contact us as soon as possible through the support email.

  • Minor colour differences and changes may occur depending on screen settings, lighting, and manufacturing processes.

Still have questions? Feel free to contact us through the support email: capomiyo.support@gmail.com